We would really appreciate it if we could ask for you help? Would it be possible if you could email us with your inquiry? To try and protect everyone including our BWX family we have our teams working remotely and we are facing significant demand increases, as you would expect. You are really important to us and thank you for your support.
PS - we do apologise and we will deal with your enquiry asap. We are consumers too and know its frustrating – sorry again.