Shipping Information

Free Shipping over $50!

We charge a flat rate of $7.95 within Australia.

We are experiencing a high volume of orders and our dispatch times are currently 2-4 business days. Thanks for your patience.

We use Australia Post e-parcel which takes approximately two to four days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to 4 weeks to Western Australia (AUS Post Delays). Please note Australia Post does not operate on weekends.

 

DELIVERY TO STATE OF VICTORIA UPDATE

Australia Post has advised they are experiencing large volume spikes in Victoria and last mile delivery has been impacted. 

 

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.
Delays will mean:


• Priority Mail services may be suspended
• The delivery time for Perth and Brisbane may increase by up to five days
• The delivery time for North Queensland may increase by up to seven days
• The delivery times for Tasmania may increase by three days
• That Next Day Express Post Services into regional and rural communities may not be able to be maintained


Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers. 

 

Australia Post tracking website, provides the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.

In some cases, we're having to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.

 

USEFUL LINKS:

Australia Post: Domestic Deliveries & International Deliveries

Australia Post Help & Support click here

Contact Number: 13 76 78

Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Australia Post. Orders may be delayed by up to 48 hours during these periods. Orders placed between 10am Friday and 10am AEST Monday are considered weekend orders.

Delivery time frames can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your consideration.

Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter this number into the Australia Post tracking website.

International Shipping:

We ship to selected international locations. Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.

IMPORTANT UPDATE: there are delays with international orders due to change of processes with Coronavirus. Click here for more information.

International service update - 9 June 2020
Australia Post has been working hard to continue to deliver for you and your customers during the COVID-19 pandemic. We’re also aiming to keep you updated with the latest information about international delivery timeframes.

As you may recall, a few weeks ago we mentioned that we’d secured additional air freight capacity. I’m now pleased to report that we’ve uplifted significant volumes for our key overseas destinations, especially for New Zealand and United States of America (USA). Over the last two weeks, all aged items have now left Australia and have been or are in the process of being delivered to your customers with only the most recent items still on hand.

Additional airline capacity has now been secured on a weekly basis to provide a more regular and reliable service. As such, we’re pleased to be able to provide improved delivery speeds for some of our services including for mainland Europe with Standard Services moving via air freight again instead of sea freight. We have also re-commenced accepting Express items to Canada.

Despite an increase in airline capacity in many destinations, COVID-19 is still impacting delivery service expectations. The USA is being heavily impacted by high volumes through their facilities and civil unrest in addition to COVID-19. Japan Post is also seeing significant delays to their standard service.

Notwithstanding our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding. We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.

As always, we will continue to regularly update auspost.com.au with all of the latest information about expected international delivery timeframes.
case. The latest estimated delivery timeframes are updated weekly on auspost.com.au.

Standard Service parcels sent to Japan on or prior to 2 June 2020 may be subject to severe delays of 30 business days or more.


Updated estimated delivery timeframes


The international delivery information provided on auspost.com.au now better reflects the revised delivery timeframes impacting all items and destinations due to government restrictions and reduced flight capacity. We’re also asking our customers to wait an additional 10 business days beyond the estimated timeframes before contacting the customer call centre or raising a lost item case. 

Currently, parcels are unable to be sent to Kuwait/Chile/India/Saudi Arabia/Taiwan/Philippines.  

For NZ Shipping, we charge a flat rate for regular delivery of $15.

For countries within the Asia Pacific region, we charge a flat rate for regular delivery of $25.

For all other countries, we charge a flat rate of $35 at this time.

Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

Shipping Rates by Region

Region Rate
Australia $7.95
Asia Pacific $25
New Zealand $15
Selected other countries $35