Please also visit our Terms and Conditions section. A link to these terms can be found at the bottom of our website.
Collecting information about you
Person Information that can be used to identify you as an individual. The type of information we collect from you depends on how you use our website.
Cookies are used on this website to collect information on how you use the site. Most web browsers are set to accept cookies. When you visit https://andalou.com.au/ our servers along with Google Analytics and other third party programs track and record information that your browser sends. This data may include: your IP address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours.
This information does not identify an individual, and is only used for the purpose of aggregating and analysing information in order to improve our product offering and user experience, store what’s in your shopping basket and ensure our marketing is relevant.
When you create an account with us, we may need the following information from you: name, how you found us and contact information such as phone number and email address.
We may contact you at the email or other address which you provide to us in order to:
- Provide you with updated information about our website; or
- Provide you with other information about our products and services which you may enjoy.
If you are receiving promotional information and do not wish to receive this information any longer, you may remove your name from our list either by clicking the unsubscribe button at the bottom of a promotional email or e-mailing us at email@example.com and asking to be removed from our mailing list. Please allow 10 business days for this request to be processed.
Contests and Promotions
When you place an order with us online you will provide information such as your name, delivery address, and contact details. We use this information to identify and process your order. When a purchase is made through our website customer credit card details are collected at each order. This information is not stored by us in any format.
Secure online payment:
The payment process through our website is protected by industry standard encryption.
We do not disclose personal information about you to advertisers. Instead, advertisers may give us advertisements and tell us the kind of audience they wish to reach. We then take the advertisement and displays it to users who are most likely to have an interest in the product or service.
In order to operate the website or deliver a service we may sometimes share your personal information with a service partner. We will not otherwise disclose your personal information to other companies without your explicit consent.
Access to information
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at firstname.lastname@example.org. This information will be made available to you within 10 business days.
Changing and deleting information we hold
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at email@example.com and we will amend this record. If you have an account with our you may also be able to update the relevant information through your account.
If you wish to have your personal information deleted, please email us at firstname.lastname@example.org and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
Storage of your information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.
Password and login
If we provide you with a user name and password you are responsible for the security of your password and log-in information. You take responsibility to ensure the confidentiality of this information.
Links to external websites
Changes to this policy
We are always very happy to answer any questions you may have regarding privacy or security, via our contact form on our contact page or by email at email@example.com.